Big news for all ViewNexa customers: the Channels Refresh officially goes live on Wednesday, September 10, 2025. This update isn’t just a new coat of paint, it’s a more innovative, cleaner way to work in the Channels portal.
What’s New in the Refresh
The update brings:
• A modern color palette and refreshed icons
• Simplified navigation with reorganized sections for easier access
•More Admin controls for added flexibility
The result? A more intuitive experience that helps your team move faster and with confidence.
Why We’re Making These Changes
We’re updating Channels for two reasons:
• Practical: This is the first step toward unifying ViewNexa Apps and ViewNexa Channels into a single, seamless portal. The new design lays the foundation for future features and cross-product functionality.
• Strategic: Streaming video is complex. It’s not just about tech; it’s also about monetization, partnerships, and marketing. Our mission is to simplify that complexity. By redesigning now, we’re making it easier for you to distribute and monetize video across today’s fragmented ecosystem.
This refresh is just the beginning of a bigger vision.
What You Need to Know
• Contracts & Billing: No changes. Everything stays the same.
• Downtime: None expected. The update will be seamless.
• Integrations: All ad tags, analytics, and distribution endpoints remain active.
• Training: Your team won’t need retraining.
• Some sections have moved in the nav bar.
• New settings are available for Admin users.
• Icons and colors are refreshed.
• Your workflows, data, live streams, assets, and permissions remain unchanged.
Extra Support for Admins
Want a quick walkthrough of the new Admin features? Our support team is ready to help, email [email protected] to schedule a short training session for your team.
Does This Include ViewNexa Apps?
Not yet. The September update is for Channels only. Later this year, the refreshed design will be extended to ViewNexa Apps, creating a unified portal.
Questions? We’re Here
On launch day and beyond, our team will be standing by:
Email us: [email protected]
Visit our Help Center: viewnexa.zendesk.com/hc/en-us
We welcome your feedback, it helps us make ViewNexa even better.
